Shipping and Returns
Selenterra was created to bring the essence of Korean skincare to everyone who dreams of healthy, glowing skin and our mission is to provide high-quality, natural, and innovative products.
Shipping Information
Portugal
STANDARD SHIPPING: 5.99 eur for orders up to 34.99 eur
FREE SHIPPING: from 35.00 eur
TIME: 24-48 hours
DELIVERY DAYS: Monday - Friday
Spain
STANDARD SHIPPING: 7.99 eur for orders up to 34.99 eur
FREE SHIPPING: from 35.00 eur
TIME: up to 3 business days
DELIVERY DAYS: Monday - Friday
France
STANDARD SHIPPING: 7.99 eur for orders up to 44.99 eur
FREE SHIPPING: from 45.00 eur
TIME: up to 5 business days
DELIVERY DAYS: Monday - Friday
For other countries, contact our Customer Service team
*All shipping charges include handling, order processing, item selection, packaging and transportation of items.
**Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.
Return Policy
Return Policy
We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable. All returned products that don’t meet our standards are properly disposed of.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
If you are returning from outside of Portugal, you will need to cover the cost of return shipping.
How to return the product?
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services.
Please ensure you’ve included the following information:
– the email address you used to place your order
– your order number
– details of the item(s) missing from your order
– a clear picture of the invoice and products received.
Refund Policy
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.