1. Applicable Law

The website of Wsupplies, Lda. is governed by Portuguese legislation, namely:

• Law No. 67/98 – Personal Data Protection Act
• General Data Protection Regulation (GDPR)
• All other applicable national legislation relating to consumer protection, e-commerce and data privacy

2. Alternative Dispute Resolution (ADR)

• In the event of a consumer dispute, the Customer may resort to a competent Alternative Dispute Resolution (ADR) Entity.
• Law No. 144/2015 of 8 September, which transposed Directive 2013/EU of the European Parliament and of the Council, establishes the legal framework for the mechanisms of Alternative Dispute Resolution (ADR) in Portugal, creating the national Consumer Arbitration Network.
• ADR provides consumers and businesses with extrajudicial mechanisms to resolve disputes more quickly, with less bureaucracy and lower costs.
  These mechanisms include: mediation, conciliation, and arbitration.
• The process typically begins with an attempt to reach an agreement through mediation or conciliation. If no agreement is achieved, the parties may submit the dispute to a Consumer Arbitration Court, through a simple and efficient procedure.
• ADR entities are independent, impartial, and composed of qualified professionals who assist both parties in reaching an amicable settlement.

These entities must be included on the official list provided for in Article 17 of Law No. 144/2015, managed and published by the Portuguese Consumer Directorate-General (Direção-Geral do Consumidor).

3. ADR Entity to which Wsupplies, Lda. is Affiliated

Wsupplies, Lda. is an affiliated company of the following Alternative Dispute Resolution Entity:

Lisbon Consumer Conflict Arbitration Centre

Rua dos Douradores, 116, 2nd Floor
1100-207 Lisbon
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Website:
www.centroarbitragemlisboa.pt

4. Other Available ADR Entities

Under Law No. 144/2015, consumers may resort to any officially recognised ADR entity listed by the Consumer Directorate-General.

Official list of ADR entities:
https://www.consumidor.gov.pt/ral-mapa-e-lista-de-entidades

Further general consumer information:
www.consumidor.pt

5. Online Dispute Resolution (European Union)

Within the European Union, an online platform has been created to support consumers in submitting complaints relating to cross-border consumer disputes.

Selenterra hereby informs Customers that they may exercise this right through the European Commission’s Online Dispute Resolution Platform (ODR):
https://ec.europa.eu/consumers/odr