Shipping Fees
Selenterra was created to bring the essence of Korean skincare to everyone who dreams of healthy, glowing skin and our mission is to provide high-quality, natural, and innovative products.
SHIPPING FEES – Wsupplies, LDA.
Portugal
STANDARD SHIPPING: 5.99 eur for orders up to 34.99 eur
FREE SHIPPING: from 35.00 eur
TIME: 24-48 hours
DELIVERY DAYS: Monday - Friday
Spain
STANDARD SHIPPING: 7.99 eur for orders up to 34.99 eur
FREE SHIPPING: from 35.00 eur
TIME: up to 3 business days
DELIVERY DAYS: Monday - Friday
France
STANDARD SHIPPING: 7.99 eur for orders up to 44.99 eur
FREE SHIPPING: from 45.00 eur
TIME: up to 5 business days
DELIVERY DAYS: Monday - Friday
Delivery Charges and Shipping Fees
Additional charges may apply to the transportation of products purchased on the Selenterra website. These charges will be added to the total value of the selected items. The Customer will always be informed of such charges, where applicable, and of the total price before confirming the order.
Shipping costs are charged per order, which means:
- If all items fit into a single parcel, the Customer will pay only one shipping fee.
- If additional parcels are required due to the size or weight of the items, a separate shipping fee will be charged for each parcel.
The Customer is informed of the full amount payable, including shipping costs, prior to completing the purchase.
Selenterra reserves the right to change shipping fees at any time; however, the rates applicable at the time of purchase will always be honoured.
If part of the order is temporarily unavailable, Selenterra may dispatch the available items first and ship the remaining items as soon as they become available, at no additional cost to the Customer.
The order is considered accepted if the Customer does not inform Selenterra of their intention to return it within 14 days, and does not return the order within 28 days.
In the event of a return, return shipping costs are the responsibility of the Customer.
If there is a delay in dispatch attributable to Selenterra, the Customer will be contacted and may choose between:
- An immediate refund, or
- Accepting an extended dispatch timeframe.
Shipping Fees Table – GLS (Official Selenterra Carrier)
Shipping costs for orders handled by GLS, Selenterra’s official transport partner:
| Destination | Weight / GLS Service | Orders under €35 | Orders €35 or above | Estimated Delivery Time (after dispatch) |
| Mainland Portugal | Up to 5 kg | €5.99 (incl. VAT) | Not applicable | 1–2 working days |
| Madeira & Azores | Up to 5 kg | €22.84 (incl. VAT) | Not applicable | 2–3 working days |
Free Shipping
Orders valued at €40 or more, delivered to mainland Portugal, are eligible for free shipping.
Collection Method Changes
If the Customer chooses a return or collection method different from the one defined by Selenterra or GLS, all additional shipping costs will be the sole responsibility of the Customer, whether for returns or exchanges.
Selenterra cannot guarantee that returned items will arrive in the same condition in which they were originally shipped if the Customer does not comply with all packaging and shipping instructions.

