Delivery Charges and Shipping Fees

Additional charges may apply to the transportation of products purchased on the Selenterra website. These charges will be added to the total value of the selected items. The Customer will always be informed of such charges, where applicable, and of the total price before confirming the order.

Shipping costs are charged per order, which means:

• If all items fit into a single parcel, the Customer will pay only one shipping fee.
• If additional parcels are required due to the size or weight of the items, a separate shipping fee will be charged for each parcel.

The Customer is informed of the full amount payable, including shipping costs, prior to completing the purchase.

Selenterra reserves the right to change shipping fees at any time; however, the rates applicable at the time of purchase will always be honoured.

If part of the order is temporarily unavailable, Selenterra may dispatch the available items first and ship the remaining items as soon as they become available, at no additional cost to the Customer.

The order is considered accepted if the Customer does not inform Selenterra of their intention to return it within 14 days, and does not return the order within 28 days.

In the event of a return, return shipping costs are the responsibility of the Customer.

If there is a delay in dispatch attributable to Selenterra, the Customer will be contacted and may choose between:

• An immediate refund, or
• Accepting an extended dispatch timeframe.

Shipping Fees Table – GLS (Official Selenterra Carrier)

Shipping costs for orders handled by GLS, Selenterra’s official transport partner: